Vistor Guidance

Your Stay

We want you to feel safe from the moment you walk into our spacious lobby. You will now be able to complete your registration online and there will be no need to fill in a form at the hotel reception. There will be no need to wait in line for check-in, our staff will hand you an envelope with your room key upon arrival. We will be encouraging contactless payments or pre-payments for rooms as part of the online booking, where possible, to limit cash payments for bills.

Your Room

All high touch areas are thoroughly sanitised before you check-in. Although due to the new government guidelines we are not currently able to service your room during your stay, we will happily provide you with fresh towels and additional toiletries. Just contact the team who will drop them off at your door.

Our Team

We know these times are new to us all. We want to keep you and our team as safe as possible. Throughout your stay there will be plenty of team members ready to help whenever needed whilst always observing a respectful distance.

Our team respects social distancing guidelines and have been thoroughly trained in our new practices. We are now operating a ‘delivery to door’ service so just let us know if you need anything at all. If you start to feel unwell, we will happily assist in contacting medical services.

To see our further information about our guidance for our visitors, click here.

Whether you are here for business or for relaxation, we hope that these measures give you peace of mind during your stay.

With Best Wishes,
The Queens Hotel