Terms & Conditions

Please read these Terms & Conditions carefully.

By using this website and the Queens Hotel online booking service, you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with the Queens Hotel. In the Terms & Conditions set out below, “you” and “your” refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. “We”, “us” and “our” all refer to the Queens Hotel.

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

  1. Making a booking

By making a booking, you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made, a confirmation will be sent to you by email using the email address that you have supplied. You should retain a copy of this confirmation for your reference. Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact the Queens Hotel immediately if any of the details are incorrect or incomplete.

We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

If you contact us using the ‘contact us’ enquiry form, we will endeavour to respond within 24 hours of receiving your enquiry. We reserve the right to refuse the booking of any guest(s).

  1. Paying for your booking

All bookings made via the Queens Hotel website must be guaranteed with a credit or debit card – Visa, Mastercard, Maestro or Delta. The balance of the payment, including any extra costs incurred during your stay, must be made to the hotel when you check in. Cash, credit or debit cards are welcome in settlement of your hotel account. Cheques must be supported by, and be within the limits of, a current Service card issued by any major UK bank.

As a measure of fraud prevention, you will be required to enter the three digit Card Verification Value (CVV) printed on the back of your credit or debit card when making a booking online.

Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.

All prices include VAT tax at the prevailing rate at the time a payment is made.

  1. VAT invoice

A VAT invoice will be provided at the hotel on departure.

  1. Price changes

The Queens Hotel reserves the right to increase or decrease the price of unsold rooms at any time. The price of your chosen room will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

  1. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing, by post or by email to reservations@queenshotelportsmouth.com, as soon as possible. Amendments are subject to availability and those made outside the cancellation period (see below) may be subject to cancellation charges.

  1. Cancellations

Bookings cancelled 24 hours prior to arrival will be charged, please contact the hotel directly. Any cancellations made within this deadline will not be refunded.

All advanced purchase reservations are non-refundable and non-transferable.

  1. Cancellations and changes made by the Queens Hotel

In the unlikely event that the hotel is unable to accommodate a confirmed reservation, it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

  1. Additional requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

  1. Third party suppliers

Elements of your stay may include services supplied by third parties (for example hair and makeup packages, DJs etc). Such third-party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult the Terms and Conditions of any third party either before or soon after making a booking if your stay includes such items.

  1. Medical conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please either call Reservations or use the ‘contact us’ enquiry form on the website to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

  1. Circumstances beyond our control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

  1. Complaints

If you are dissatisfied with any aspect of your stay, you should bring the problem or issue to the attention of the Duty Manager (DM) at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation. If for any reason the issue cannot be resolved to your satisfaction, you should put it in writing and send it to the General Manager at the hotel. Any complaints arising out of your stay at the hotel that are not brought to the attention of the hotel during your stay are unlikely to receive the same level of attention if made retrospectively.

Should you be dissatisfied with any aspect of the service provided by the Queens Hotel, you can bring it to our attention by writing to: The General Manager, The Queens Hotel, Clarence Parade, Osborne Road, Southsea, Portsmouth, HANTS. PO5 3LJ.

Complaints brought to our attention will normally receive a response within 7 working days.

  1. General information

All prices include VAT at the prevailing rate at the time a payment is made.

Price tips: Our room pricing will fluctuate in line with market demand. Prices are generally lower the further in advance that you book. Prices midweek may offer better value, and also on one night dinner, bed & breakfast breaks on most Sundays throughout the year.

Best Price Guarantee: Our Best Price Guarantee is applicable to all guest room reservations at the Queens Hotel made through our website. We guarantee that for any hotel reservation, you will always receive the best rate available to the general public on the World Wide Web or anywhere else for your choice of hotel and room type.

Accommodation: As a minimum, all bedrooms feature a private en-suite bathroom, colour television, tea and coffee making facilities and direct dial telephone.

Breakfast & Dinner: Bed & breakfast prices include a full, traditional breakfast, unless otherwise stated. Dinner, bed & breakfast prices include breakfast as outlined above and a 3-course meal. Room only rates do not include any meals.

Checking-in: Your room(s) will normally be available after 3pm. If you plan to arrive later than 11pm, please advise the hotel directly by calling the number given on your booking confirmation.

Parking: There is ample free parking at the hotel. However, all cars must be registered at reception because we have Parking Eye in operation. Please enter your car registration into the touch-screen machine on the reception desk within 20 minutes of arriving at the hotel.

Pets: Dogs are allowed in certain parts of the hotel including the garden and lounge. We also have a limited number of pet friendly bedrooms available. Guests are liable for any damage caused by their dog(s).

Taxes: All prices include VAT at the prevailing rate at the time a payment is made.

Tourist attractions: To avoid disappointment you should check the seasonal and/or daily opening times of any tourist attractions prior to travelling to the hotel or the attraction concerned.

Accuracy of information on this website: Whereas we endeavour to ensure the information contained within this website is as accurate as possible, there will inevitably be instances where information may be incorrect or out of date. It is always advisable to check specific details that may be relevant to your booking prior to making that booking. For example, information relating to regional or local attractions is intended for your general information and any changes to such attractions or facilities are beyond our control. We reserve the right to amend or remove information at any time and do not accept responsibility for keeping copies of any amended or deleted information.

  1. Insurance

It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

  1. Our liability to you

We accept liability for, and totally restricted to, services booked via the Queens Hotel website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

  1. Website privacy

Electronic mailing list: the Queens Hotel operates an opt-in email policy. In order to receive details about special offers and promotions from us by email, you must opt-in to our mailing list. If at a later date you wish to opt out of our mailing list, you can use the link or email address provided at the bottom of any of our emails to do so. Alternatively, you can unsubscribe by sending an email to: reservations@queenshotelportsmouth.com.

We do not send unsolicited email communications and we do not sell, exchange or trade email addresses to or with third parties.

Reservations: In order to guarantee your reservation, you will need to provide us with specific personal details relating to that reservation. Your details will be used only for the purpose of handling that reservation and will be provided to the hotel in which you are staying for that specific purpose.

When making a reservation, you will be transferred to a secure (SSL) server in order to provide credit or debit card information. When you are transferred to this secure server you will see a padlock icon in the bottom corner of your browser window and the URL of the page you are viewing will begin with “https”. Any information you provide while you are within this secure environment is encrypted and cannot be read by a third party.

When you make a reservation, we will use your email address for the purpose of fulfilling that reservation. This will include sending you an email to confirm your reservation and may include additional communication should we need to contact you regarding specific requirements or a cancellation. If you choose to opt-in to our mailing list during the booking process, then we will store the contact details that you have provided so that we may fulfil your request for future communication.

‘Contact us’ enquiry form: Information you provide to us using an enquiry form on the Queens Hotel website is used only for the purpose of fulfilling that enquiry.


  1. Third party websites and viruses

The Queens Hotel cannot be held responsible for the accuracy, content, or availability of information about our hotel or our organisation that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from the Queens Hotel website.

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited.

In the event of our website failing to operate, either in whole or in part, due to infections by computer viruses, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond reasonable control, we reserve the right in our sole and absolute discretion to prohibit usage of our site and to cancel, terminate, modify or suspend the site.

  1. Copyright (c) The Queens Hotel. All rights reserved

All copyright and other intellectual property rights in all text, images, sounds and other materials on this site is the property of the Queens Hotel Ltd. No reproduction of any part of this site may be sold or distributed for commercial gain or modified or incorporated into any other work, publication or site.

All names, logos, trademarks, service marks, trade dress and trade names are proprietary to the Queens Hotel Ltd and may not be used by anyone for any purpose without our prior express written consent. Framing or utilised framing techniques of the above or other proprietary information is also prohibited without written consent. We consider our trademarks to be valuable assets, and take infringement of them seriously.

It is illegal to use any spy wares, robot, spider or other automatic device, or manual process to track or copy the site or the contents or information without our prior express written consent, apart from the recognised major search engines such as Google & Yahoo MSN.