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Service with a great big smile

Finding the right team to ensure a stay at the Queens Hotel is the best it can possibly be, has been a vital part of the overall transformation.

“Our staff have such an important part to play in the story of the transformation of the Queens Hotel. From the welcome you receive at the reception desk, to the cocktail that is created for you at the bar and how clean and tidy your room is on arrival, all of these details help to create the right first impression.

“Our aim is for everyone working at the hotel to really love the Queens and to help to make this the best place in Southsea to work.

“It really is a team effort with everyone working together to make a stay at the Queens Hotel the best it can possibly be,” explained Director Farid Yeganeh.

Reservations Manager, Jason Wilson, has been working at the Queens Hotel for 13-years and he is delighted by the improvements he is seeing on a daily basis.

“It is so exciting to see the transformation happening and the beautiful rooms we are now able to offer our guests,” he said.

“But do you know the best part about all the changes is the response we are getting from customers.

“Some of them have been coming here for as long as I have been working here – one couple who came at Christmas have been visiting us for 25-years – and they all absolutely love the changes that are happening.”

Anyone booking into the Queens Hotel can’t help but be bowled over by the warm welcome they receive from receptionist Rumina Begum.

She started working at the hotel in December 2018 and it didn’t take her long to fall for the charms of the beautiful building and pick up the skills needed for her new role.

“I just love the Queens. She has a personality all of her own. My Mum and Dad stayed here when I was a baby and growing up in Portsmouth, I have known her all my life,” she said.

Rumina graduated from the University of Portsmouth with a degree in International Business and she is now looking forward to putting her qualification to work.

Her professionalism and attention to detail have not gone unnoticed and Rumina was delighted when she was told the hotel was really keen to nurture her skills in a business development role.

“I’m so pleased I am going to be able to progress my career at the hotel and for my first project I am working on the introduction of a new booking system which will revolutionise the way we do things here,” she said.

Training is an important part of the strategy. Operations Manager Amanda Gilmore has brought a wealth of experience running an officers’ mess for the Royal Navy to the Queens Hotel. She has shared her attention for detail along with the importance of friendly and helpful service.

The Queens cocktail bar has been transformed by Matthieu Pagniez and Miraslav Mirchev (known to all as Super Mario) who undertook an intensive three-day training with cocktail–maker extraordinaire, Stefano Di Carlo at his famous bar in Majorca.

Matthieu said: “I don’t know how to say thank you enough to Mr Farid and the Queens Hotel as well as Stefano and his team.

“This experience was amazing and very helpful with our job at the Queens Hotel.

“When we came back, we just wanted to share everything with our team and try to share the passion like they did at the LAB.

“Thank you …”

More staff have been to the Spanish holiday isle for specialist training and Farid explained the importance of investing in top class training for his staff.

‘’It has been an absolute pleasure to watch Matthieu and Mario push their boundaries, work very hard and to see them putting their new skills into action. I feel like they ‘own the bar’ now and I couldn’t be more excited to see them evolve,” said Farid.

3rd December 2019

COVID-19 Update

We are working on a plan to re-open The Queens Hotel by 2nd December that ensures the safety of our staff and guests and we have completed a risk assessment in line with the latest advice.